NCSA -Central Florida Chapter

Where Florida’s
customer service
professionals meet.

Our not-for-profit chapter welcomes customer service professionals from various industries to enrich their development through education and networking.  Leading companies come together to share best practices and advance our profession.

Become a member today

Upcoming Events

Come join us at our next event and experience the value of networking.

August On-Site Event:
Orange County Clerk of Courts

Join us as our host, Orange County Clerk of Courts, share how some “behind the scenes” insight into what it takes to support the operation of the Orange Count Clerk of Courts.

Host: Orange County Clerk of Courts
Location: 425 N. Orange Ave.
Room 280 on the 2nd floor of the main building.
Date: August 18th 2022
Time: 7:45AM to 9:15AM ET
Arrive as early as 7:30AM

Please review the details below for important event details.

Register To Attend
Details/Directions

September On-Site Event: Universal Orlando Resort

Join us as our host, Universal Orlando Resort Guest Contact Center shares how they are able to provide world class customer service!

Host: Universal Orlando Resort Guest Contact Center
Location: Location TBD
Date: September 15th 2022
Time: 7:30AM to 9:00AM EST

Register To Attend

October On-Site Event:
Circle of Excellence

Join us as we recognize the best of the best in Customer Service! Click HERE for more information about the Circle of Excellence event and to learn more about how to participate!

Host: Central Florida Chapter of NCSA
Location: Citrus Club Orlando
255 S Orange Ave Suite 1800
Orlando Florida, 32801
Date: Thursday, October 6th 2022
Time: 7:00AM to 9:30AM EST

Register To Attend
Register Your Nominees

November On-Site Event:
Details Coming Soon!

Check back soon for details related November chapter meeting!













December On-Site Event:
Details Coming Soon!

Check back soon for details related December chapter meeting!













May Networking Event: Ten10 Brewing Company

Join us for a networking opportunity with other members of the association at Ten10 Brewing Company from 5:30PM to 7:00PM on May 19th! We invite you to bring a colleague!

1010 Virginia Dr, Orlando, FL 32803 

Register Now

The Circle of Excellence Awards

Since its established by the Florida chapter of the NCSA, the “Circle of Excellence” has been adopted by the national association as the industry’s premier recognition program in the U.S.A.

The program recognizes those service providers who work tirelessly to deliver the highest level of service to their customers.  Supported by a committee of chapter members, the program has recognized numerous professionals in the areas of Collections, Customer Service, Help Desk Support and Sales.

Register your organization

From our members…

Membership has been instrumental in my career success! I have seen countless others benefit from the education, networking and recognition opportunities that come with membership! If you want to kick-start your career, then the NCSA Central Florida Chapter is your ticket!
Drew AndrewsEBG Solutions
I have seen the Central Florida Chapter of the National Customer Service Association grow my team with exposure to learnings and networking! They see the bigger picture with fresh ideas and new techniques that come from leading professionals in the industry. Chapter membership has personally been key to my career growth.
Sheri PalmHopper
The Orlando NCSA chapter has been an important part of my Professional growth for many, many years now.  Networking with my NCSA colleagues has helped me to resolve several very tough business challenges and it’s really a lot of fun, as well.  As a member,  you get to know people from a wide variety of industries, who are faced with some of the same questions on how best to solve critical problems.  Nothing is better than getting “best practices” from people you know and trust. The chapter meetings have also allowed me to see the inner workings of some of the most important businesses in the Orlando area and how they reach their Service Excellence goals. 
Jan WigingtonThe Assistance Fund

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