NCSA -Central Florida Chapter

Where Florida’s
customer service
professionals meet.

Our not-for-profit chapter welcomes customer service professionals from various industries to enrich their development through education and networking.  Leading companies come together to share best practices and advance our profession.

Upcoming Events

Come join us at our next event and experience the value of networking.

January 21st: Entertainment Benefits Group – Virtual Meetup

January Virtual Meetup with The Entertainment Benefits Group.

February 25th: Responding to COVID-19 Virtual Meetup

The association took the opportunity to discuss our response to COVID-19.

March 24th: Onsite Visit – Lighthouse Works!

Join us for our first on-site visit for the 2021 calendar year as our host, Lighthouse Works, speaks on the many amazing things that they have going on within their contact center.

The Circle of Excellence Awards

Since its established by the Florida chapter of the NCSA, the “Circle of Excellence” has been adopted by the national association as the industry’s premier recognition program in the U.S.A.

The program recognizes those service providers who work tirelessly to deliver the highest level of service to their customers.  Supported by a committee of chapter members, the program has recognized numerous professionals in the areas of Collections, Customer Service, Help Desk Support and Sales.

Stay in touch with NCSA Central Florida

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From our members…