NCSA -Central Florida Chapter

Where Florida’s
customer service
professionals meet.

Our not-for-profit chapter welcomes customer service professionals from various industries to enrich their development through education and networking.  Leading companies come together to share best practices and advance our profession.

Become a member today

Upcoming Event

Virtual Event: Engaging Our Millennial Workforce

Join us for a virtual discussion among customer service professionals as we each share our best practices related to engaging the millennial workforce. This is a great opportunity to learn from tried and tested methods from other members of the association.

Event Registration

Upcoming Events

Come join us at our next event and experience the value of networking.

February 25th: Responding to COVID-19 Virtual Meetup

The association took the opportunity to discuss our response to COVID-19.

Registration Closed

March 24th: Onsite Visit – Lighthouse Works!

Lighthouse Works graciously hosted the Association and shared the amazing things that they have going on within their contact center as they provide employment opportunities to those who are virtually impaired/blind.

Registration Closed

May 6th: Bring A Colleague Networking Event!

Join us for a networking opportunity with other members of the association at Firebirds Wood Fired Grill from 5:30PM to 7:00PM on May 6th!

Appetizers will be provided!

Register Now!

The Circle of Excellence Awards

Since its established by the Florida chapter of the NCSA, the “Circle of Excellence” has been adopted by the national association as the industry’s premier recognition program in the U.S.A.

The program recognizes those service providers who work tirelessly to deliver the highest level of service to their customers.  Supported by a committee of chapter members, the program has recognized numerous professionals in the areas of Collections, Customer Service, Help Desk Support and Sales.

Register your organization

From our members…

Stay in touch with NCSA Central Florida

Enter your email address to receive updates on NCSA events and news .

    To be able to join a group of like-minded individuals whose focus is to build a better future for our customers and our colleagues through best practices and collaboration is the sole reason I have been a member for so many years and will be for many years to come
    Travis Morris Company1
    I have been fortunate to be involved with the NCSA since the very beginning, over 10 years ago.
    Its been a pleasure to highlight up and coming call center associates during the circle of excellence awards each year. I’ve made invaluable friendships and business connections that has been more than worth my investment in time and money.
    Paula Arango Company1
    As an independent contact center and technology consultant, the NCSA helps me to better understand some of the challenges that contact centers are facing while networking with other contact center professionals and broadening exposure for my company
    Derek Roush