NCSA -Central Florida Chapter

Where Florida’s
customer service
professionals meet.

Our not-for-profit chapter welcomes customer service professionals from various industries to enrich their development through education and networking.  Leading companies come together to share best practices and advance our profession.

Upcoming Event

Virtual Event: Engaging Our Millennial Workforce

Join us for a virtual discussion among customer service professionals as we each share our best practices related to engaging the millennial workforce. This is a great opportunity to learn from tried and tested methods from other members of the association.

Upcoming Events

Come join us at our next event and experience the value of networking.

February 25th: Responding to COVID-19 Virtual Meetup

The association took the opportunity to discuss our response to COVID-19.

March 24th: Onsite Visit – Lighthouse Works!

Lighthouse Works graciously hosted the Association and shared the amazing things that they have going on within their contact center as they provide employment opportunities to those who are virtually impaired/blind.

May 6th: Bring A Colleague Networking Event!

Join us for a networking opportunity with other members of the association at Firebirds Wood Fired Grill from 5:30PM to 7:00PM on May 6th!

Appetizers will be provided!

The Circle of Excellence Awards

Since its established by the Florida chapter of the NCSA, the “Circle of Excellence” has been adopted by the national association as the industry’s premier recognition program in the U.S.A.

The program recognizes those service providers who work tirelessly to deliver the highest level of service to their customers.  Supported by a committee of chapter members, the program has recognized numerous professionals in the areas of Collections, Customer Service, Help Desk Support and Sales.

From our members…

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