The Circle of Excellence

Finding the ‘best-of-the-best’ in customer service

About the Program

Our Circle of Excellence Program has delivered on its promise to recognize outstanding service professionals since it was established by the Central Florida Chapter in 2006. 

As a result, the national association has adopted “Circle of Excellence’ as the industry’s premier recognition program in the U.S.A.  The program recognizes those service providers who work tirelessly to deliver the highest level of service to their customers. 

Supported by a committee of chapter members, the program has recognized numerous professionals in the areas of Collections, Customer Service, Help Desk Support and Sales.

Drive Specific Results

The excitement begins at the contact center level, where organizations conduct their own search for their next “Circle of Excellence” honorees.  Each center nominates the top performer of their choosing using performance data and any criteria the center chooses. This year all nominees will be entered under the category of “Customer Service”. We believe “customer service” can take many forms! Whether the “customer” is a patron to a business or the “customer” is an internal stakeholder, Customer Service translates across all instances.

Awards Banquet

Honorees move on to appear at an awards breakfast in conjunction with National Customer Service Week.  This is where they learn if they have been deemed the “Best of the Best” in Central Florida for their respective area.  An overall recipient is selected to be the “Diamond Award Winner” of that particular category, the highest honor.  Among an audience of more than 100 professionals, “Diamond Award” winners receive a trophy, as well as knowing their efforts have been recognized as exemplary within their field.

This program is one of the many benefits and reasons in becoming a member of the Central Florida Chapter.  Every year we receive comments from department leaders of how motivating this program is to their associates.  To learn more about this very popular and worthwhile event, contact us at [email protected]!

Circle of Excellence 2021

Recognizing the Best of the Best in Customer Service

Circle of Excellence 2020

A Year Full of Rock Stars

Central Florida’s “Best of the best” in 2019

Gallery 2019