The Circle of Excellence

Nomination Submission Form

Dear Circle of Excellence Participant,

The Central Florida Chapter of the National Customer Service Association is delighted that you have elected to participate in this year’s annual Circle of Excellence awards to recognize the very best contact center representatives in Central Florida.   The Association selects the winners based on your identified metrics, specific performance of your honoree, and a narrative describing why your nominee exemplifies the spirit of a Diamond Award Winner in the field of customer service. Please complete the form below to formalize your nominations. Please be sure to submit one entry per nomination.

VERY IMPORTANT:  At a minimum, one professional profile photo of the nominee is required. All photos must be sent as an attached jpeg file, and be titled with the agent’s name. (hollyfaries1.jpeg, hollyfaries2.jpeg)

Incomplete forms may result in the disqualification of your nominee. Please be sure to complete all required information.

Should you have any questions, please e-mail

Nomination must be received on or before Friday, August 19, 2022.

Are you submitting more that your allotted nominations (5 nomination free for corporate memberships and 1 nomination free for associate memberships) or are you not presently a member? If so, additional nominees can be submitted for $100.00 per person. Payment can be submitted below. Should you require an invoice, please e-mail .

Additional COE Nominee Fee: $100

    About You and Your Organization

    Nominee Information

    Immediate Supervisor/Manager Information

    Performance Metrics - Section 1
    This next section will describe to the COE Judges how you determined your nominee’s performance. Please use the space below to help paint a picture of your nominee’s key attributes. (e.g. schedule adherence, productivity, etc.)

    With regards to metrics and performance, please provide a synopsis of your nominee. In this section you will want to compare target and results. What did your nominee contribute to the team and company goals? Please type your answer in the field below and keep answers to 300 words or less.

    The Honorees' Story - Section 2

    Narrative/Biography: Why does your nominee deserve the COE’s Diamond Award recognition? What makes this nominee unique? How does the nominee contribute to the workplace, at home or in the community? Please type your answer in the field below and keep your answer to no more than 300 words.

    Nominee's Insight and Inspiration - Section 3
    Please have the nominee answer the following two questions.

    What inspires you to excel?

    What is your "mantra" or favorite motivational quote that guides you in your daily work life?

    Nominee Picture
    Please upload a photo of your nominee. Please note that this may be used in publications to celebrate the nominee.

    Participation includes acknowledgement in providing the COE Committee the absolute and irrevocable right and permission, with respect to photographs, videos and/or audio recordings, that have been or may be taken of participants in the Circle of Excellence Program: (a) To use, re-use, modify, publish and republish the same in whole or part, individually or in conjunction with other photographs, in any medium and for any purpose, including (but not by way of limitation) illustration, promotion and advertising and trade, and (b) to use your name(s) and those of the nominee(s) in connection therewith if the COE Committee so chooses.  (c) Participation includes a release and discharge of the COE Committee from any and all claims and demands arising from or in conjunction with the use of photographs, videos, and/or audio recordings.