The Circle of Excellence

Registrations for 2021 are open!

Dear NCSA Members

We would like to thank everyone who participated in the 2020 annual Circle of Excellence event last October.  We had a wonderful time and inducted over 30 nominees.  As we continue to grow, it is necessary that we restructure some of the processes that have supported us in the past.

As a reminder, you must be a member in good standing with the chapter in order to participate in the COE event.  This means that yearly membership dues must be received by our Treasurer on or before June 18th, 2021. 

2021 Circle of Excellence


This year we have simplified the nomination process! Previously nominations were made for 5 categories (Collections, Customer Service, Support Staff/Help Desk, Sales and Contact Center Supervisor). This year nominations will be made generally for excellence in Customer Service. Customer service can take many forms and is all encompassing to include all of the previous categories – including supervisors!

Once again, we are asking all centers to indicate their participation on or before June 18, 2021.  

As a reminder, the Circle of Excellence fee structure is as follows:

Associate Members are entitled to 1 nominee at no charge.

Corporate Members may have up to 5 nominees at no charge.

Additional nominees are $100 per individual regardless of Associate or Corporate membership.

The goal of this fee structure is to allow each center to nominate as many of their employees as they would like, while affording them the opportunity to invite one manager per nominee to the COE event in October during National Customer Service Appreciation Week.

Payments for additional nominees may be made in person at the monthly chapter meetings either by check or credit card.  You may also mail a check to the address below.  If an invoice is required, please send an email to [email protected]

NCSA Central Florida Chapter

Attn: Circle of Excellence Committee
127 W. Fairbanks Ave.
PMB # 369
Winter Park, Florida 32789

All nomination packages must be submitted by August 18, 2021.  When submitting a nomination form to the committee, all nominee photos must accompany the form or it will be returned.  All photos must be in jpeg format as an attachment to the email.

Ready to Sign-Up?

Step 1: Disclose your intent to participate HERE. All centers are required to be registered on or before June 18th.

Step 2: If registering additional nominees or you are not a member, submit the submission payment ($100 per nominee) using the link above. Payment for additional nominees must be received on or before June 18th.

Note: Associate and Corporate Members are entitled to one (associate) and five (corporate) nominees respectively at no additional cost.

Step 3: Submit your nominations! Nomination submission must be received on or before August 18th. Please submit one entry per nominee. Click HERE for the nomination form!

Step 4: Save the date! Each person planning to attend the event must register. Please have each person planning to attend submit their own registration. To secure your ticket to the event, click HERE!


We look forward to your participation and to a successful 2021 Circle of Excellence event!

Event Details:

Citrus Club

255 S Orange Ave , STE 1800 Orlando, Florida, 32801, United States

Thursday, October 07 2021 from 7:30 AM – 10:00 AM