The Circle of Excellence
Registrations for 2020 are open!
Dear NCSA Members
We would like to thank everyone who participated in the 2019 annual Circle of Excellence event last October.
We had a wonderful time and inducted over 20 nominees. As we continue to grow, it is necessary that we restructure some of the processes that have supported us in the past.
As a reminder, you must be a member in good standing with the chapter in order to participate in the COE event. This means that yearly membership dues must have been received by our Treasurer on or before Mar. 31, 2020.
New for 2020!
As you recall, in 2019 we determined that centers could nominate any top performer of their choosing. There was no need to run a contest! Performance data was compiled using any criteria the center chose. We understood that each center knew who their top performers were and why they performed so well.
For 2020, our criteria will remain the same with the exception that we are expanding our Categories to include Contact Center Supervisor. We felt that these individuals should also be included in the Circle of Excellence awards celebration for their tireless efforts on the front-lines!
Once again, we ask all centers to indicate their participation on or before April 15, 2020.
As a reminder, the Circle of Excellence fee structure is as follows:
Associate Members are entitled to 1 nominee at no charge.
Corporate Members may have up to 5 nominees at no charge.
Additional nominees are $100 per individual regardless of Associate or Corporate membership.
The goal of this fee structure is to allow each center to nominate as many of their employees as they would like, while affording them the opportunity to invite one manager per nominee to the COE event in October during National Customer Service Appreciation Week.
Payments for additional nominees may be made in person at the monthly chapter meetings either by check or credit card. You may also mail a check to the address below. If an invoice is required, please send an email to Wes Tindal at [email protected].
NCSA Central Florida Chapter
Attn: Wes Tindal
8013 Nashua Lane
Orlando, FL 32817
All nomination packages must be emailed to [email protected] by July 31, 2020. When submitting a nomination form to the committee, all nominee photos must accompany the form or it will be returned. All photos must be in jpeg format as an attachment to the email.
Important Dates to Remember:
– All centers are required to be registered on or before April 15th.
– Payment for additional nominees must be received on or before April 15th.
– Nomination packets must be received on or before July 31, 2020.