Meet the Team

An opportunity
for learning & growth

Since 2002, our not-for-profit chapter has welcomed customer service professionals from various industries to enrich their development through education and networking. 

Leading companies come together to share best practices and advance our profession.

Our Leadership Team


The positions of President, Vice President, Treasurer and Secretary, are considered Officers and are elected by chapter members.
The remaining Board positions are appointed by the President.  

Every fall, the President presents the slate of Officers and Board of Directors for ratification.  
To provide consistency, one Board member will be designated to assume the role of President the following year.

For questions about our chapter, please reach out to any of our Board members. They are a resource to both members and non-members.

Pedro Alvarado

Central Florida NCSA President
Entertainment Benefits Group

Wes Tindal

Past-President
Valencia College

Paula Arango

Past-President
Everest Recruiting

Travis Morris

Treasurer
Keller Williams Realty

Leslie Pittman

PR Director

Philip van der Merwe

Website Director
Digital Service Partners

Drew Andrews

Memberships
Entertainment Benefits Group

Derek Roush

Board Member
Vocal Point Consulting

Join our chapter

If you are interested in learning more about joining the Central Florida chapter of the NCSA,
visit our Membership page for details on our membership packages.