Knowledge, preparation and a network of support are essential elements to victory. As our profession grows more competitive, you will want to take steps to achieve future success. Membership is an essential step towards career success.  Tap into the advantages of membership:

Face to Face Interaction

  •   Meet and network with other Customer Service Professionals in the metro Orlando area.
  •   Learn about new trends and meet industry leaders at monthly breakfast meetings.
  •   Increase your working knowledge of the industry through contact center tours.
  •  Participate in round-table discussions on current industry topics.
  •   Build relationships through a variety of social and charity events.

Create the Future Profession

  •   Support young professionals through membership funded scholarships.
  •   Spotlight your top contact center agents in the Circle of Excellence Awards Program.

Expand your Knowledge

  •   Take away valuable information from educational seminars/events.
  •   Access member only news and information at
  •   Network with top industry professionals at the Group for members.
  •   Learn about the latest technologies impacting the profession.

Build upon your Career

  •   Enhance your resume with membership designation.
  •   Communicate with your peers through member advertising opportunities.