Join Central Florida’s top professionals as we come together to exchange, educate and entertain at the preeminent forum of its kind, The Customer Service Summit. Each year, The Summit brings the most sought after experts who share their knowledge of current issues facing the profession. Attendees are immersed in an interactive environment where individual questions are welcomed. Feedback from past participants shows that they are highly satisfied with The Summit. They developed tools that were successfully applied to their team/organization. Sheri Palm of The Mark Travel Corporation stated, “You will learn! You will make contacts! You will leave with more ideas than you ever imagined!”

Designed to be Affordable

The Summit is designed to be an affordable, convenient resource in helping you sharpen your skills and improve your team’s performance. The half day format allows for the best efficiency.  Cyndy Aazami, Manager at Starwood Vacation Ownership, stated, “The Summit really gets to the heart of issues that impact me and my team. I really enjoy the flexibility of not being pulled out of the office for a full day and I enjoy the fact that The Summit is local.  I save so much in costs by not incurring travel expenses for my managers and supervisors!”

In addition, the event facilitates introductions through networking activities, thus extending the value of The Summit beyond the day it’s held.  Participants enjoy both an appetizing breakfast and lunch in the comfort of one of Orlando’s most modern venues.

Discover the latest resources to enhance your customer service environment! Key note speakers and professional industry experts speak on topics such as:

  •   Trends in customer service
  •   The best in hiring & recruiting
  •   Delivering quality interactions
  •   Measuring excellence in a customer service organization
  •   Social media strategies

Join Us, Won’t You?

The 2018 Service Summit will be held on July 19,