What would you like to see on our website

2017 Website poll results

How many chapter meetings do you attend each year?

  • 10-12   =  54%
  • 7-9      =  38%
  • 4-6      = 8%

Which Metric is most important in your center?

  • Customer Satisfaction  =  33%
  • Quality                           =   33%
  • Service Level                =    17%
  • Adherence                    =    17%

Which Chapter meeting locations are most convenient to you?

  • North - Altamonte/Maitland, Lake Mary = 36%
  • Central - downtown Orlando                  = 26%
  • South - John Young, Sand Lake             =  18%
  • East - UCF, E Colonial                             =  13%
  • Other                                                       =   7%

How many agents are in your center?

  • 101 - 200                =  31%
  • 5 - 25                     =  31%
  • 201 +                      =  25%
  • 51 - 100                  =  13%

How many weeks in your new hire training + nesting period?

  • 6+               55%
  • 2 weeks     36%
  • other             9%
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Fun ways to say "GREAT JOB", boost motivation and show appreciation!

Providing ready-to-use tools for customer service training and frontline motivation

Creating a Training Strategy and Evaluating Effectiveness White Paper on Creating a Training Strategy and Evaluating Effectiveness

Motivational Humorist, Customer Service and Corporate Training Expert, Keynote Speaker

 
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