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Join Central Florida’s top professionals as we come together to exchange, educate and entertain at the preeminent forum of its kind, The Customer Service Summit. Each year, The Summit brings the most sought after experts who share their knowledge of current issues facing the profession. Attendees are immersed in an interactive environment where individual questions are welcomed. Feedback from past participants shows that they are highly satisfied with The Summit. They developed tools that were successfully applied to their team/organization. Sheri Palm of The Mark Travel Corporation stated, “You will learn! You will make contacts! You will leave with more ideas than you ever imagined!”

7800 Universal Blvd, Orlando FL 32819

7800 Universal Blvd, Orlando FL 32819


8:00 am         Registration & Networking Breakfast

9:00 am         The TetraMap Experience

12:00 pm        Lunch Sponsored by NobelBiz

1:00 pm          Owning the Employee and Customer Experience

3:00 pm          Q&A Panel Discussion

4:00 pm          Close