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Join Central Florida’s top professionals as we come together to exchange, educate and entertain at the preeminent forum of its kind, The Customer Service Summit. Each year, The Summit brings the most sought after experts who share their knowledge of current issues facing the profession. Attendees are immersed in an interactive environment where individual questions are welcomed. Feedback from past participants shows that they are highly satisfied with The Summit. They developed tools that were successfully applied to their team/organization. Sheri Palm of The Mark Travel Corporation stated, “You will learn! You will make contacts! You will leave with more ideas than you ever imagined!”

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MetroWest Golf Club

2100 S Hiawassee Road, Orlando, FL 32835

July 19, 2018

 

Learn more about our Keynote Speaker at www.jlenorabresler.com                  

 Keynote Speaker - J. Lenora Bresler, J.D., SPHR, ASC, GSI     A Dynamic, substantive thought leader in the fields of leadership, law, and human resources, author of three books, popular national speaker, trainer, university instructor, and business coach

Keynote Speaker - J. Lenora Bresler, J.D., SPHR, ASC, GSI   

A Dynamic, substantive thought leader in the fields of leadership, law, and human resources, author of three books, popular national speaker, trainer, university instructor, and business coach

The Program will include:                                               

7:30am - 8:30am - Continental Breakfast & Networking

8:30am - 9:15am - "Creating a Culture of Innovation" by J. Lenora Bresler, J.D., SPHR, ASC, GSI 

9:45am & 11:00 - Breakout sessions: 

  1. "The Top 10 Things That Will Get You Sued in the Workplace"
  2. "Generations in the Workplace"
  3. "Safety & Security in the Workplace"

 

Event Pricing:  NCSA Members $69.00, Visitors $79.00

Registration Required.